Shipping & Returns

Shipping Policy

All orders shipped within the United States are shipped using only reputable couriers (DHL, FedEx, UPS and U.S. Mail).

FU-Tone.com.com will supply tracking numbers where possible.

The actual amount of the shipping is displayed at the time of order, and that is the amount that will be billed.

Return Policy

Every attempt is made to have a “common sense” return policy. If you disagree with this policy, or you feel something is missing, please contact us at [email protected].

Before any returns will be accepted, you must contact us at [email protected], to request a Return Authorisation Number.

Returning a Defective Item

If an item ordered at fu-tone.com.com is defective, fu-tone.com.com will accept the return within 5 days of the date the order was invoiced. FU-Tone.com.com may either repair, replace, exchange or refund the item. If an item is found to be non-defective the customer will be informed promptly and will be billed for shipping costs and labour.

Returning a Non-Defective Item

FU-Tone.com.com impose a strict policy on the returning of non-defective items. The customer will have 7 days to return the item, at the customers expense. Returns are subject to a 20% restocking fee. Refunds will be in the form of store credit which can be used on our website, FU-Tone.com.

All items being returned must be 100% complete, unused and must be in their original packaging. All manuals and other materials that came with the item must be included in the original packaging, as provided by the manufacturer. A return may be rejected or subject to a restocking fee if any items included in the original shipment are missing from the returned package. Items returned that are damaged, altered, or improperly packaged will be rejected. It is recommended that you insure any return shipments. FU-Tone.com.com is not responsible for damage caused during shipment.

Returns may be rejected for any of the reasons below:

  • Returned item improperly packaged
  • Standard certification labels removed (UL listing, capacity, brand name, EAN code)
  • Serial number of returned item does not match serial number of item purchased
  • Item and/or packaging defaced or damaged by consumer/shipper
  • In the event that an item was damaged during shipment, please contact your shipper. We recommended that you purchase insurance for return shipments.
  • Evidence of tampering (broken security seals, etc.)

If you have any questions or concerns about our return policy or if you are in disagreement with this policy, please contact [email protected] 

BOTH THE SHIPPING AND RETURNS POLICY ARE MERELY USED AS A BASIS AND CAN BE ALTERED OR CHANGED AT OUR DISCRESION AT ANY TIME, WITHOUT PRIOR NOTICE. PLEASE MAKE SURE THE ITEMS ADDED IN YOUR SHOPPING CART ARE THE ITEMS YOU REQUIRE BEFORE YOU COMMIT YOURSELF!